Shipping Policy.
Effective Date: November 21, 2024.
Welcome to the Bròg Shipping Policy page!
We aim to provide you with the best service possible to ensure your orders are delivered efficiently and securely.
Please read the details below regarding our shipping practices and policies.
1. Shipping Locations
- Current Availability: At the moment, we only ship within Indonesia.
- Future Plans: We are planning to offer international shipping soon—stay tuned!
2. Shipping Methods and Carriers
- Shipping Options:
- Standard Shipping
- Express Shipping
- Carrier: We currently ship using JNE.
3. Processing Time
- Order Processing:
All orders are processed within 1 working day. For example, if you place an order on Monday,
your package will be shipped by Tuesday. - Weekend and Holidays:
We operate on Saturdays, Sundays, and public holidays, but please note that our responses and processing times may not be as fast as on regular working days.
4. Delivery Time
Domestic Shipping Times:
Delivery typically takes between 1 to 7 days, depending on the destination address.
5. Shipping Costs
- Rates: Shipping costs vary based on the weight of the package and the destination address.
- Promotions: We offer free shipping with the use of a valid voucher discount. Be sure to check our promotions regularly.
6. Tracking Information
Tracking Numbers: Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery.
7. Customs, Duties, and Taxes
As of now, we do not ship internationally, so customs, duties, and taxes are not applicable. We will update this section when international shipping becomes available.
8. Shipping Issues and Delays
- Delays: Unfortunately, we cannot provide compensation for delays caused by the shipping carrier. However, we will assist in contacting the carrier to resolve the issue.
- Lost Shipments: If your shipment is lost due to carrier error, we guarantee a replacement shipment after confirming the situation with the carrier.
- Incorrect Customer Information:
Please ensure that you provide accurate shipping details, including your name, address, and phone number. If errors are due to incorrect information provided by the customer, Bròg is not responsible for lost or undelivered packages.
9. Returns and Refunds (Shipping-Related)
- Non-Refundable Shipping Costs: Shipping fees are non-refundable in the case of returns or cancellations.
- Return Shipping Costs:
If you wish to return a product, the return shipping costs will be borne by the customer.
10. Contact Information
If you have any further questions or concerns regarding your order or shipping, please feel free to contact us:
We appreciate your trust in Bròg and are committed to delivering your products with care and efficiency.
Thank you for shopping with us!
