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Return & Refund Policy

Effective Date: November 21, 2024.

We at Bròg are committed to ensuring your satisfaction with every purchase. If for any reason you’re not satisfied, please review our Return and Refund Policy below.

1. Eligibility for Returns

  • Returns must be requested within 7 days of receiving your order.
 
  • Non-returnable items:
    • Sale items cannot be returned.
    • Damaged or worn clothing not caused by shipping or defects.
 
  • The item must meet the following conditions to be eligible for return:
    • Unused and unworn condition.
    • Original tags must be attached.
    • Original packaging must be intact, including all accessories provided with the product, such as:
      1. Thanks card
      2. Stickers
      3. Inner plastic
      4. Box

2. Refund Process

  • Full refunds (excluding shipping costs) will be provided for eligible returns.
  • Customers may also request an exchange instead of a refund.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer.
  • Customers must arrange their own return shipping.

4. Processing Time

Refunds or exchanges will be processed within 3 business days after the returned item is received and inspected.

5. Damaged or Defective Products

  • In cases where the product is damaged or defective, customers must:
    1. Record an unboxing video showing the condition of the product upon opening.
    2. Provide detailed photos of the damaged or defective item.

  • This evidence will be used to process refunds, exchanges, or further actions.

6. Exceptions or Special Cases

Currently, there are no additional exceptions or special cases for returns.

7. Contact Information

For further assistance with returns or refunds, please contact us at:

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